GENERAL QUESTIONS
What if I find a lower price?
I need a specific cabinet size; can I order a custom cabinet from you? Or can you adjust cabinets?
Can you help with kitchen design?
PRODUCT SPECIFICATIONS
Do I need to buy side panels for exposed cabinet ends?
It depends on a cabinet line, most cabinet styles are finished on sides. You will need side panels for exposed cabinet ends for the following product lines: Coffee Caramel, Embassy Cherry, White Shaker, Espresso Shaker, Executive Antique, Signature Black and Oldtowne White.
All other cabinet lines come with finished sides.
What is the standard cabinet height?
Can I buy just cabinet doors?
What are your cabinets made of?
Our cabinets have all wood construction without particle board. Door, drawer front, face frame, and drawer are made of 3/4" thick solid wood. Cabinet box is 1/2" thick or greater plywood.
* Some shaker door styles come with the plywood center panel.
BILLING & SALES TAX
Do you charge a sales tax?
Do you accept product returns or exchanges?
You can return any product within 30 days from the date order was received. Restocking fee may apply.
Restocking fee is generally waived for product exchanges and single cabinet returns.
See complete details in Shipping and Returns.
What payments do you accept?
SHIPPING & ASSEMBLY
Do you ship to Canada?
Can you ship assembled cabinets?
What is a Local Terminal Pickup?
What if something arrives damaged?
We will provide replacement parts for all cabinets and accessories damaged in transit at no extra charge. However, it is very important to submit the damage report properly. If you see any damage to the outside of box(es) during delivery, note it on the delivery receipt before signing it. According to most freight companies' rules, concealed damage must be reported within 7 days. See complete details in Shipping and Returns .
Use Damaged Parts Replacement Form to report shipping damage.
How do I assemble cabinets?
There are two main assembly types:
Cam lock or Interlocking Bracket. This type of cabinets is the easiest to assemble. Most of our cabinets come with cam lock or interlocking metal bracket assembly. Only a screwdriver is required in this case. Average time to assemble a double door wall cabinet is 10-15 minutes.
Staples and Wood Glue. Many professionals prefer this method because it creates more custom look and you have more control over cabinet construction. This method requires an air stapler and wood glue. Average time to assemble a double door wall cabinet with staples is 15-20 minutes.
See specifications sheet of each cabinet line for the assembly type.
What is a lead time?
Exceptions:
Coffee Caramel and Executive Antique are shipped in 3-5 business days.
White Shaker, Oldtowne White, Classic Rope, Embassy Cherry Glaze, Concord Cherry, Espresso Shaker and Signature Black are shipped in 5-15 business days.
How do I receive my order?